Privacy Policy

1. Information We Collect

1.1 Personal Information

When you use our services, we collect the following personal information:

• Name and contact information (email, phone number)
• Billing and delivery addresses
• Event details and rental preferences
• Payment information (processed securely through third-party providers)

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Pages visited and time spent on our site
• Referring websites and search terms
• Device information and operating system

2. How We Use Your Information

2.1 Service Provision

We use your personal information to:

• Process and fulfill rental bookings
• Communicate about your reservations
• Coordinate equipment delivery and pickup
• Provide customer support

2.2 Business Operations

Your information helps us:

• Improve our services and website functionality
• Manage inventory and scheduling
• Conduct business analysis and reporting
• Comply with legal requirements

2.3 Marketing Communications

With your consent, we may use your email address to:

• Send promotional offers and updates
• Share information about new services
• Provide relevant event planning tips
• Notify you of special discounts

3. Information Sharing

3.1 Third-Party Service Providers

We may share your information with trusted service providers who assist us with:

• Payment processing
• Email communications
• Website analytics
• Delivery and logistics coordination

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure user safety
• Investigate potential violations

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

4.1 Security Measures

We implement appropriate security measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure data storage systems
• Limited access to personal information
• Regular security assessments

4.2 Data Retention

We retain your personal information only as long as necessary to provide services and comply with legal obligations. Rental records are typically kept for 3 years for business and tax purposes.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Update your contact preferences
• Request deletion of your information (subject to legal requirements)

5.2 Marketing Opt-Out

You can opt out of marketing communications at any time by:

• Clicking unsubscribe links in emails
• Contacting us directly
• Updating your preferences on our website

6. Cookies and Tracking

6.1 Cookie Usage

Our website uses cookies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Provide personalized content

6.2 Cookie Control

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

7. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

8. International Users

If you are located outside our primary service area, your information may be transferred and processed in jurisdictions with different privacy laws. By using our services, you consent to such transfers.

9. Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or email.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Through our website contact form
• By email (contact information available on our website)
• In writing to our business address